Contact us on +603-9200 8029 or info@mal-tel.com

FAQ

Q. How do purchase my order on the site?
To order your purchase (for Kuala Lumpur and Selangor):-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed your payment for the products.
  3. Next, you’ll need to choose your payment method then click “next” button.
  4. After the steps before this have been done, you need to reconfirm your billing details and agree to the terms and condition.
  5. Click “Confirm Order” to complete the order.

To order your purchase (other than Kuala Lumpur and Selangor):-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed your payment for the products.
  3. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  4. From here, you need to select your shipping methods and click “next” button.
  5. Next, you’ll need to choose your payment method then click “next” button.
  6. After the steps before this have been done, you need to reconfirm your billing details and agree to the terms and condition.
  7. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
Mal-Tel Communication Sdn Bhd offers various kind of Payment Methods as shown below :-


1. Credit Card
Via IPay88 (Visa or Mastercard)

2. Cheque / On-line Bank Transfer

Bank : Maybank Berhad
Bank Account : 
268 0000 2666
Account Name : 
Mal-Tel Communication Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total Amount Paid :
Your Order No :

Please scan the payment slip and email us the above info to Email Address:

info@mal-tel.com

Note: Your purchases will not be deliver until we receive this confirmation.

 

Q. Can I cancel an existing order that has been made?
Yes, only if the order is still in pending status.

Please send an email to our customer’s service email at info@mal-tel.com with the message title “Request to cancel order: (order number)” regarding the cancellation order.

Orders that had been shipped out are not subject to cancel.

Q. What is the product’s transaction currency?
All products transaction currency will be done in MYR.


Q. How long does the delivery usually takes?
Delivery usually will take about 
3 to 5 working days.


Q. I still have doubts!
Please kindly send us an email to 
info@mal-tel.com or contact our customers service number at 603-9200 8029.